Cancellation Policy

Before Fulfillment

Contact us immediately after placing an order if you need to cancel or edit it. If the order has not been prepared or assigned to a courier, we can void the payment without penalty.

After Courier Pickup

Once an order leaves the store, it cannot be cancelled. If you refuse delivery, the order will be treated as a completed sale and no refund will be issued.

Defective or Damaged Items

All sales are final unless the product arrives damaged or defective. You have seven (7) days from pickup or delivery to report the issue so we can determine if a replacement or credit is warranted.

How to Request Help

We respond to most cancellation or damage inquiries within one business day.

• Email or call us with your order number and details.
• Attach photos or videos if the item is damaged.
• Retain all original packaging until we confirm next steps.